ship wheel

General Information


Contact Us
Email Directory by Department
Ticket Office Locations
Job Opportunities
Frequently Asked Questions

Us

NEW ORLEANS STEAMBOAT COMPANY

Reservations & Information :

Daily Cruises

  • (504) 569-1401
  • (800) 233-2628
  • Fax (504) 569-1413

Group & Charter Sales

  • (504) 586-8777
  • (800) 365-2628
  • Fax (504) 569-1462

Marketing & Administration

  • (504) 586-8777
  • (800) 365-2628
  • Fax (504) 587-0708

Mailing Address
600 Decatur St., Suite 308
New Orleans, LA 70130

Email Us: cruises@neworleanssteamboat.com


Email Directory by Department

Administration & Operations admin@neworleanssteamboat.com
Sales Department groups@neworleanssteamboat.com
Charters & Special Events charters@neworleanssteamboat.com
Tour & Travel travel@neworleanssteamboat.com
Marketing & Public Relations marketing@neworleanssteamboat.com
Gift Shop giftshop@neworleanssteamboat.com
Accounting accounting@neworleanssteamboat.com
Visit New Orleans info@visitneworleans.com

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Ticket Office Locations

Cruise tickets are available at our Lighthouse Ticket Office, located behind Jax Brewery in the French Quarter. Hours of operation are 9:00 a.m. – 7:00 p.m.* Reservations can also be made 24 hours a day on-line by going to our Reservations page or by calling us toll free at 1-800-233-2628. All advance reservations must be prepaid with a credit card and cancellations require 48 hour notice.

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Job Opportunities

Click here to download a job application for New Orleans Steamboat Company. Documents must be viewed with Acrobat Reader. Please complete the application and send to our mailing address.You can also fax to (504) 587-0708.

Upon receipt of application, you will be contacted by our Human Resources Department regarding job availability.

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Frequently Asked Questions

How far in advance should I make reservations?
Reservations are recommended only for the Dinner/Jazz Cruise and Special Event Cruises. Tickets can be purchased up until departure time, depending on availability. For groups of 10 or more, call us as soon as possible at 800-365-2628, ext. 480. You can also email us at groups@neworleanssteamboat.com. Reservations for our cruises can be made online by going to our Reservations page, or by calling our toll free number 1-800-233-2628.

What time should I arrive so I don’t miss the boat?
We always begin boarding at least one half hour before departure time, and sail very closely “on time”. It is best to arrive 30 minutes before departure or sooner.

Which method of payments do you accept?
We accept Travelers Checks, Visa, Master Card, American Express, Discover, and of course cash!

Do you accept coupons?
Coupons must be redeemed at our Toulouse Street Ticket Office at the time of purchase to be accepted. Any advance reservations are required to pay full price and must redeem coupon when picking up tickets. Only one coupon or discount may be used per ticket. Coupons and other discounts do not apply to Value Packages.

Where can we park?
There are parking lots on Decatur Street that offer hourly rates on parking.

Do you sail in bad weather?
The Steamboat NATCHEZ has climate-controlled indoor seating available for inclement conditions. Cruises are cancelled only when the Coast Guard determines there will be severe weather along the river.

Is the boat handicap accessible?
We recommend river sightseeing aboard the Steamboat NATCHEZ. Call us with any questions before finalizing your plans if you have questions on access or personal equipment. The comfort, security and enjoyment of our guests are of utmost importance. If you need assistance with disability concerns you may contact our Complaint Resolution Officer.

Where can we find historical facts and specifications on the Steamboat Natchez for a school project?
Download the following .pdf files for more information: Steamboat Specs or Steamboat Guide. Documents must be viewed with Acrobat Reader. Additional information can also be found on our History page.

What is the dress code?
All of our cruises are casual, however some passengers do dress up for the 7pm Dinner/Jazz Cruise. Also, on our Christmas Eve and New Year’s Eve Cruises, holiday attire is recommended.

Is there any entertainment on your cruises?
The Harbor Jazz Cruise entertainment includes a jazz pianist or jazz trio (Duke Heitger and the Steamboat Stompers) along with a professional live narration of the river sites and history. The 7:00 p.m. Dinner/Jazz Cruise features live jazz by the grammy nominated “Dukes of Dixieland“.*

*Call to confirm schedule. Seasonal schedule Nov. – Feb.

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  • (504) 586-8777
  • (800) 233-2628
  • Fax: (504) 587-0708

Email Us: cruises@neworleanssteamboat.com


Directory by Department